Tempo Médio de Atendimento:

Anéis azuis Vários anéis azuis Anéis azuis Anéis azuis Vários anéis azuis Vários anéis azuis Anéis azuis O que é TMA e como calcular para i dentificar áreas de melhoria e implementar estratégias eficazes!

O que é TMA?

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Mas como calculá-lo?

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1

[{"selector":"#anim-485a3236-81d3-498b-8216-cc7464fc8afe","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-42a82a7f-72d6-4903-9bb7-e18db85b7a5e","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0de454e4-9007-4c5a-b9d2-3ed4b40a604b","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5dc3605b-d303-415a-babc-0e606d21e26a","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-56789fa0-9723-4b47-bc9e-175eec41aedc [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.246337776828504%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Anéis azuis Pode ser um dia, uma semana, um mês ou qualquer período relevante para a sua análise. Aprenda mais

2

[{"selector":"#anim-7235b81d-9420-44b1-9bef-bcc28ad1db6b [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-15.641475762280944%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-55c31723-de1b-4039-9f07-ba39e985cc81","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a24f470e-8324-4bfd-8402-db7e854bed36","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6d4c5895-09b3-465f-a46a-3a7a617cf604","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-685983b8-5f53-468a-b717-aa756bbb92c9","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Anéis azuis Se você está analisando o TMA diário e tiver registrado os tempos de atendimento de 10 chamadas de suporte, anote esses tempos. Aprenda mais

3

[{"selector":"#anim-9b85d859-7e21-4df6-a3bd-8ef759a889d8 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.231249886111957%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-e9a11d73-20f3-4798-a41d-292bf3dcc12b","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0791620e-afad-45c5-a353-669e81566f6c","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d1154c0d-2f41-4918-a523-f2d168e268e6","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cd2e971e-4de6-4393-8fd7-cd189c782230","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Anéis azuis Se você tiver os seguintes tempos de atendimento em minutos: 5, 7, 3, 10, 6, 8, 4, 9, 5, 7, a soma total seria 64 minutos Aprenda mais

4

[{"selector":"#anim-a8fcea88-b4bb-44ef-9a66-d1c9eb5d2e6c [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.235351448636845%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-8ca8d8e4-e352-469c-94e5-a62f82fd7816","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d369cf78-49d9-43fc-920e-54646e6c6b97","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-76605552-0740-4690-b14d-0f2a774922c4","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d3438f7b-c9cb-4575-bc45-4cef4a18dff6","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Anéis azuis No exemplo anterior, o número total de atendimentos seria 10 Aprenda mais

5

[{"selector":"#anim-ed03586c-2cf7-4f95-8670-37dff0dba609 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-7.820737881140466%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-ea324345-a967-4252-8025-0892e037bf84","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7b35c58c-5011-41c5-aa2c-3d8e1ed92418","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-493ebf84-2878-47a3-9311-a01144308f10","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-74f9440d-d05f-4b24-ac8a-11a16cdf23a0","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Anéis azuis No exemplo anterior, dividindo 64 minutos por 10 atendimentos, o TMA seria de 6,4 minutos por atendimento. Aprenda mais

Otimize o TMA da sua empresa com a MMCafé!

[{"selector":"#anim-a2fb2903-29b2-426c-b551-f57f4b499779","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-caedbe4c-97d5-4a79-a122-404b935731fa","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b5a84326-3cdd-4b4b-aa8e-7186a7c267bf","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Anéis azuis Uma base de conhecimento completa para melhorar a eficiência e o desempenho da sua Central de Atendimento. Solicite uma demo!

MAIS STORIES

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Tempo Médio de Atendimento:

Tempo Médio de Atendimento:

O que é TMA?

Mas como calculá-lo?

Mas como calculá-lo?

1

Determine o período de tempo que você deseja analisar

2

Registre o tempo de atendimento durante esse período

3

Some todos os tempos de atendimento registrados

4

Conte o número total de atendimentos realizados durante o período analisado

5

Divida o tempo total de atendimento pelo número de atendimentos

Otimize o TMA da sua empresa com a MMCafé!

Otimize o TMA da sua empresa com a MMCafé!

MAIS STORIES