SUCESSO DO CLIENTE

Curved Dotted Line White Line Curved Dotted Line

O que é Sucesso do Cliente?

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Mas como isso acontece?

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1 - Integração

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2 - Processo Pós Venda

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As vantagens de adotar essa estratégia

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Como implementar essa estratégia na sua empresa

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MAIS STORIES

[{"selector":"#anim-ba5c21f4-dcf3-4752-b82f-0b91d66945ad","keyframes":{"opacity":[0,1]},"delay":1500,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-71f8a333-ef0b-48cc-a8b6-60b7905b5de9","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-100a0a50-41ab-4e34-b8f7-d66837fe13b0","keyframes":{"transform":["rotate(-84deg) translate3d(-40.20357%, 0px, 0) rotate(84deg)","rotate(-84deg) translate3d(0px, 0px, 0) rotate(84deg)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a5ee1e24-cc45-488f-a0af-7fe802fd9b41","keyframes":{"opacity":[0,1]},"delay":1000,"duration":2000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-28eac403-068b-4ac8-b1c4-421aafef64bb","keyframes":{"transform":["rotate(-84deg) translate3d(0px, 60.00527%, 0) rotate(84deg)","rotate(-84deg) translate3d(0px, 0px, 0) rotate(84deg)"]},"delay":1000,"duration":2000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4433795e-3040-419c-97a3-5d0a58b7fd61","keyframes":{"opacity":[0,1]},"delay":1500,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7a0c66e7-271f-4c26-96e3-629c4240b426","keyframes":{"transform":["rotate(-181deg) translate3d(0px, 77.02448%, 0) rotate(181deg)","rotate(-181deg) translate3d(0px, 0px, 0) rotate(181deg)"]},"delay":1500,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5c16095e-af35-4fa2-886d-492a3f946dd5","keyframes":{"opacity":[0,1]},"delay":500,"duration":2000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-45520ebe-bc71-4911-8dba-3aaddcc123fe","keyframes":{"transform":["rotate(-319deg) translate3d(21.62850%, 0px, 0) rotate(319deg)","rotate(-319deg) translate3d(0px, 0px, 0) rotate(319deg)"]},"delay":500,"duration":2000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-daf1a4cb-379d-468c-a205-76d0d6f0a257","keyframes":{"opacity":[0,1]},"delay":1600,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-02cf1cc5-cde6-4265-87af-05849978adab","keyframes":{"transform":["translate3d(130.58823%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1600,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-27d6a7e6-6cc0-4828-a5f1-e48aa58f1395","keyframes":{"opacity":[0,1]},"delay":1800,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c6545454-e595-4d87-82ea-20f56b497d0f","keyframes":{"transform":["translate3d(0px, 405.62973%, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-753ee516-5416-4c34-8329-f1db4ac89c1b","keyframes":{"opacity":[0,1]},"delay":2000,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-820dce6a-0c8d-4a28-9b2e-b3512115c91c","keyframes":{"transform":["translate3d(131.17645%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":2000,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Curved Dotted Line Curved Dotted Line A importância da comunicação interna! A importância da comunicação interna! A importância da comunicação interna!

SUCESSO DO CLIENTE

Conheça essa estratégia e aprenda como aplicá-la na sua empresa para maximizar os lucros!

O que é Sucesso do Cliente?

O Sucesso do Cliente busca não só suprir as necessidades do seu cliente, mas garantir a excelência do atendimento para reter o consumidor na empresa.

Mas como isso acontece?

A sua estratégia de aplicação possui diversas técnicas bastante complexas. Mas de maneira geral, essa estratégia de resume em duas partes:

1 - Integração

Essa etapa visa fazer o cliente se sentir confortável no ambiente da empresa ao tornar o processo de solução do problema ágil e eficaz.

2 - Processo Pós Venda

Essa fase consiste na gestão do cliente após a venda e garantir a percepção de que o produto ou serviço oferecido pela empresa é realmente satisfatório.

As vantagens de adotar essa estratégia

Retenção de clientes

Coleta de feedbacks

Ganho de reputação no mercado

Como implementar essa estratégia na sua empresa

Apesar de funcionar independentemente de um serviço de Call Center, o Customer Success opera dentro de uma Base de Conhecimento.

A Base de Conhecimento da MMCafé!

De acordo com suas necessidades, iremos personalizar e entregar uma Base de Conhecimento completa para sua Central de Atendimento!

Venha para a MMCafé!

Aumente imediatamente a produtividade da sua operação com a Base de Conhecimento de MMCafé otimizada para Call Center!

Conseguimos te ajudar?

Esperamos que agora você entenda a importância do Sucesso do Cliente em qualquer empresa. Para conhecer mais dicas para fazer seu negócio decolar, venha para a MMCafé!

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